CompuMed closed the store on September 29, 2006. Customers needing to buy new equipment or supplies can contact either WFUHS Purchasing at 716-2427 or NCBH Purchasing at 716-5338. Some items such as disk media, flash drives, etc. may be available in the Bookstore. Customers with questions about computer repairs, warranty parts exchange, etc. can contact the Help Desk at 716-4357. Please continue to email the NCBH move team at computersurplus@wfubmc.edu for all surplus equipment pickup. The surplus sales have been temporarily suspended while the sale process is being restructured. 

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Further information for WFUHS faculty and staff:

Wake Forest University Health Sciences Procedure for Computer Purchases

Dell Computers

1.      If you would like to purchase a WFUBMC standard desktop or laptop with no customizations, fill out the “WFUHS New PC Information Sheet” found on the “Forms” section of the infiNet. You can either submit the form electronically, or you can fax or email the PDF version to the Purchasing Department:

·         Attn: Ron Ellerbe

·         Fax # 336-716-6831

·         Email address:   rellerbe@wfubmc.edu

If you would like to purchase anything other than the WFUBMC standard, please contact your Information Services Zone Manager (see http://infinet.wfubmc.edu/hdesk/information/Zonie.html to determine which Zone Manager is assigned to your department.)

2.      Enter purchase requisition in the Purchasing PeopleSoft Requisition System.

3.      Purchasing will process computer order and issue a serially number generated purchase order to the supplier.

4.      Computers will be shipped to Shipping and Receiving Piedmont Plaza One.

5.      Shipping and Receiving will enter receipt of the order into PeopleSoft Financial System.  If you indicated on the “WFUHS New PC Information Sheet” that you did not want IS to install the computer, Receiving will deliver the computer directly to your department. Otherwise, the recipient of the new computer will be contacted by IS to schedule the install.

6.      Please direct any purchasing questions to Ron Ellerbe (ext. 62429) email:  rellerbe@wfubmc.edu  or Peggy Anderson (ext. 67976) email:  pjanders@wfubmc.edu  

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Procedure for Warranty Repairs and Parts on Dell Computers

Information Service Help Desk Phone: 716-4357

Contact Information Services Help Desk for warranty repairs and parts on Dell Computers.  Several restrictions from Dell do apply. All service must be performed by a SystemTec technician.  SystemTec cannot order warranty parts for departmental personnel to replace. SystemTec will provide this service at no charge for items covered under the Dell parts and labor warranty.

Dell classifies several items as “CRU”, customer replaceable units.  Examples include:  monitors, PC keyboards, and PC mice.  A complete Dell CRU list is linked here Dell CRU List.

Customers have two options for CRU warranty items:

1.      They may call Dell directly at 1-800-873-1420 and will need to provide the express service code which is found behind the light gray door on the front of the pc.  If the Help Desk is on the phone with a customer who chooses this option,  they will transfer them to this number. 

2.      Systemtec can replace the CRU item, but must charge $44.50/hr. 

Computer Supplies, Accessories, and Peripherals

Purchases for toners and ribbons for printers, glossy paper, and various media may be ordered through Corporate Express online e-way system. Please direct any questions on these purchases to Anne Gowen, Onsite Support Specialist (ext. 64683) email address: agowen@wfubmc.edu.

Purchases for hard drives, memory modules, printers, UPS systems, miscellaneous cables, keyboards, mouse devices, and flash drives  may be ordered by entering a requisition in the PeopleSoft Requisition System. Suppliers for these purchases are: GovConnection, Computer Discount Warehouse, Fortress Systems, and Tech Depot.  Please direct any questions on these purchases to Ron Ellerbe (ext. 62429  email: rellerbe@wfubmc.edu) or Peggy Anderson (ext. 67976 email: pjanders@wfubmc.edu.